Refund policy

Thank you for your purchase. If for any reason your item is not quite right, OSSIEM accepts returns within 14 days of delivery.

To be eligible for a return, items must be in the same condition as received, unused and in their original packaging. Proof of purchase is required.

Return shipping costs are the responsibility of the customer. It is recommended that items are sent using a tracked or signed-for service to ensure they arrive safely.

For international returns, please ensure any customs forms are marked as 'Returned Goods' to avoid additional customs fees. If an item is incorrectly marked and a customs fee is incurred by OSSIEM, this cost will be passed on to the customer.

Once a return is received and inspected, refunds will be processed within 5–7 business days and issued to the original payment method. The original shipping cost is non-refundable.

To request a return or for any questions regarding an order, please get in touch at info@ossiem.com. Once a return is accepted, OSSIEM will provide instructions on where to send the item.

Exceptions

The following items are non-returnable: